Refunds/Cancellations
Free Society operates on a consignment and limited-edition model. We specialize in rare, high-demand inventory, including sneakers, apparel, accessories, and products from homegrown as well as global markets.
All sales are final.
We do not accept returns, exchanges, or cancellations, except in the limited cases described below.
Non-Returnable Items
The following items are strictly non-returnable and non-exchangeable:
Sneakers and hypewear
Accessories such as caps, watches, jewelry, bags, and sunglasses
Any item that has been used, tried on, or unsealed
Items with missing or damaged original packaging, tags, authentication seals, or protective wrapping
Exchange Policy
No Exchanges on Sneakers, Hypewear, and Accessories
Sneakers, hypewear, and accessories (including caps, watches, etc.) are not eligible for exchange under any circumstances.
These are limited-edition products and often one-of-one stock. Please confirm your size and interest before placing an order.
We recommend visiting a brand store to confirm sizing or reaching out to us on WhatsApp or Instagram for guidance prior to purchase.
Conditional Exchange – Homegrown Brands (Apparel Only)
Size exchanges may be considered for select homegrown brand apparel, subject to the following:
Exchange approval based on product eligibility
Additional charges (up to 20% of the product’s bill value) for handling, repackaging, and reshipping
Availability of the requested size. If unavailable, store credit will be issued instead
Products must be returned in unused, untried condition, with all original packaging, tags, and protection intact.
If an Incorrect Size Was Delivered
If the item received does not match the size ordered, Free Society will arrange a replacement or offer store credit upon verification.
All exchange requests must include:
A clear, continuous unboxing video recorded while unboxing the parcel
Photos showing the discrepancy
To request an exchange, email us at support@freesociety.in or reach out via WhatsApp or Instagram within 24 hours of delivery.