Refund Policy

 


Refunds/Cancellations

Free Society operates on a consignment and limited-edition model. We specialize in rare, high-demand inventory, including sneakers, apparel, accessories, and products from homegrown as well as global markets.

All sales are final.

We do not accept returns, exchanges, or cancellations, except in the limited cases described below.

Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable:

Sneakers and hypewear

Accessories such as caps, watches, jewelry, bags, and sunglasses

Any item that has been used, tried on, or unsealed

Items with missing or damaged original packaging, tags, authentication seals, or protective wrapping

Exchange Policy


No Exchanges on Sneakers, Hypewear, and Accessories

Sneakers, hypewear, and accessories (including caps, watches, etc.) are not eligible for exchange under any circumstances.

These are limited-edition products and often one-of-one stock. Please confirm your size and interest before placing an order.

We recommend visiting a brand store to confirm sizing or reaching out to us on WhatsApp or Instagram for guidance prior to purchase.

Conditional Exchange – Homegrown Brands (Apparel Only)

Size exchanges may be considered for select homegrown brand apparel, subject to the following:

Exchange approval based on product eligibility

Additional charges (up to 20% of the product’s bill value) for handling, repackaging, and reshipping

Availability of the requested size. If unavailable, store credit will be issued instead

Products must be returned in unused, untried condition, with all original packaging, tags, and protection intact.

If an Incorrect Size Was Delivered

If the item received does not match the size ordered, Free Society will arrange a replacement or offer store credit upon verification.

All exchange requests must include:

A clear, continuous unboxing video recorded while unboxing the parcel

Photos showing the discrepancy

To request an exchange, email us at support@freesociety.in or reach out via WhatsApp or Instagram within 24 hours of delivery.